FAQ - Frequently Asked Questions
Here we will post the questions we receive as another resource for you! If you don't find your answer here, please email firstname.lastname@example.org.
What are the benefits of a subscription?
You will get your products at a discounted price and free shipping! You have control over intervals, and the ability to swap products, skip shipments, or cancel at any time. You will receive a reminder email prior to upcoming charges with a link to manage your subscription.
Can I apply the Signature Styling Cream to Dry Hair?
You can but it probably won't work the way it was intended. It is designed to go in wet or gently towel dried hair immediately after showering. This will allow the product to absorb into the hair shaft and let the heat protectant bond before heat styling. Definitely read the instructions and watch our video on applying for best results. This may not seem like a big deal, but we want our product to work the way it was designed and give you amazing results!
Are your hair products made only for frizzy hair?
No, these products are created for all hair types but it does work really well for frizz, and especially in humidity! They are made for superior style hold, heat protection, and shine, while also moisturizing over time.
What makes your products so special/Why should I ditch my products for yours?
This company was founded by busy women designing products for busy women. We know the issues busy women face and want to do what we can to help take the guess work out of beauty! We also believe in quality, and all of our products are made from the best ingredients.
Our Signature Styling Cream specifically is different than anything you can find on the market. It is an all-in-one product to deliver superior frizz-fighting style that lasts (especially in humidity), shine, and heat protection that is also good for your hair. Aloe is the first ingredient, which is different from most products, which use water. This helps with carrying moisture to the inner layer of the hair shaft and gives it a deep conditioning over time. We also included the best ingredient for superior hold and shine in humidity, 4 heat protectants, and as an added component, the pequi oil also has curl defining and anti-frizz properties. Our Signature Shampoo and Conditioner are both made of the best ingredients from natural sources. They naturally exfoliates the scalp to clear it of dead skin, and promote growth! The 16 ounce size is also not commonly found for high quality products like these.
We basically sat down to figure out all the complaints we had about our previous products and the goals we wanted to achieve when we were designing these.
Can I use these hair products on my kids?
Yes! We often use them on our own kids. It keeps their hair nice and smooth and anecdotally, it seems healthier and thicker. It may not last quite as long, because let's face it - kids just get dirtier than adults!. *Just remember that if their hair is fine or thin, you probably won't need to use much at all!
I'm worried about signing up for the subscription without knowing if I like the product...
No worries. You can cancel at any time... if you are not satisfied with the product, you aren't locked in. If you love it, you can save by subscribing for automatic shipment at the interval you choose. No gimmicks. No penalties. No commitments. Check out this page for details on how to easily manage your account. If you're still unsure, there's always the one time purchase option!
Where can I find the ingredients for your products?
Each product has a detailed product information/learn more link where you can see the listed ingredients. If you ever have any specific questions, please don't hesitate to contact us!
How do I manage/cancel my subscription?
We think our products are amazing but we also know they won't be for everyone. We have made the process of changing or cancelling your subscriptions easy! There are no hidden fees or commitments and you can cancel any time. We have created this page for full instructions on how to manage your subscription.
Do I need to use other products in my hair?
No, you don't have to use any other products for this to work! It is like using 3 products in one - it protects against heat, helps fight frizz and adds shine. It also has an aloe vera base (rather than the usual water base) that can improve moisture and help your hair stay feeling soft with use! If you have particularly dry hair and normally must use a leave in conditioner, it is possible you'll still need that for extra moisture.
Can I use retinol with my topical acne medications?
Actually, it has been shown that using a retinoid in your skin routine improves the efficacy of topical acne medications. Check out these links for more information.
How does your styling cream work for curly hair?
We have had amazing feedback from our curly haired customers! Although it was designed to be heat activated, some of our curly ladies have had great success without heat!
In what order should I use my skin care products?
Great question! Start with your Gentle Exfoliating Hydrating Cleanser, follow with the Rejuvenating Mint Mask (if desired), then the Retinol Night Cream. At this point, if you have any topical acne medications, you would want to put it on, as you will get better results if you use after retinol! Then last (but not least), your Daily Hydrating Cream.
How much Signature Styling Cream should I use on my hair?
The amount you need will be different for every person. Someone with short hair will obviously use less than someone with long hair, fine hair less than coarse hair, thin hair less than thick hair... So, start with a small amount and work your way up. If you use it and it doesn't give the results you're expecting, try again with more next time. Check out our blog posts or YouTube Page for how-to videos on how to apply for best results.